Processor RMA

One submission per processor. Use the same model list as in your project records.

One form per processor

If you are returning multiple processors, complete and submit this form separately for each unit so we can match purchase details and issue descriptions to each product.

Contact

We use this for RMA updates and return shipping where applicable.

Contact nameCompany name

Mailing address

Street address line 1Street address line 2 (optional)

CityState / Province / RegionZIP / Postal codeCountry

EmailPhone number

Processor

Same controller models as in Projects (U / X100 Pro / Z / VX / DS / S series).

Processor modelFirmware version (optional)Serial number

Purchase

Purchase order or invoice number is optional if you do not have it handy.

Purchase order / invoice # (optional)Date purchased

Issue and environment

Description of the issueEnvironment when the processor was used

Photos of the issue (optional)

Optional: JPEG, PNG, WebP, GIF, HEIC, BMP, TIFF, or AVIF—up to 12 files, 25MB each. Unsupported files are skipped; your RMA still goes through.